|
1 September
2004
For enquiries, please contact
the Corporate Affairs Department, tel.: (852)
2115 3861, email: cad@ModernTerminals.com.
All systems go at Container Terminal 9 (South)
The last of the four berths that Modern Terminals owns and operates at Container Terminal 9 (CT9) was completed in August 2004 ¡V three months ahead of schedule.
CT9 is the largest single infrastructure project ever undertaken at Hong Kong Container Port. Its completion increases our total container-handling capacity to 5.5 million TEUs a year.
|
Container Terminal
9 today
|
| |
|
| Unique twin-lift quay cranes at CT9 (S) |
|
To ensure optimum service, we have deployed advanced equipment throughout the new facility, including a fleet of 14 quay cranes and 48 rubber-tyred gantry cranes (RTGs). Two of the quay cranes ¡V located at the southern end of CT9 ¡V are unique in that they are the only ones in Hong Kong capable of turning on the curved rail around the corner of the berths at the southern end.
Seven of the quay cranes are new, and they have a maximum loading capacity of up to 60LT with twin 20-footers under spreader. In addition, 10 new RTGs deployed there have a maximum handling capacity of up to 50LT under twin-lift operation.
Additional equipment will be ordered and systems will be implemented to enhance services even further in the future.
Experience the Difference with Modern Terminals
To continuously improve customer service and achieve the industry's best customer satisfaction standards, Modern Terminals recently implemented the Customer Experience Programme (CEP) . The objective of CEP is ¡§To define and implement an improved, world-class customer experience which is different and unique to Modern Terminals. Our customers' opinion will be the measure of our success.¡¨
After interviewing customers and wide-ranging internal discussion, the company has developed their CEP objectives into five brand promises.
The brand promises are:
¡P Operational Excellence
¡V ¡§We deliver world-class operational
and safety performance, continuously raising our
metrics¡¨
¡P Flexibility
¡V ¡§We do our utmost to be flexible to help you
cope with the unexpected and to meet your specific
needs¡¨
¡P Professionalism ¡V ¡§We employ knowledgeable and skilled people who consistently anticipate your needs, respond quickly to your requests and ensure there are no unpleasant surprises¡¨
¡P Customer-driven innovation ¡V ¡§We develop creative ideas and collaborate with you to deliver innovation which benefits your business¡¨
¡P Partnership for value ¡V ¡§We understand your business drivers and work together with you to create value for both of us¡¨
CEP will help the company maintain and reinforce a decentralized customer service structure, and ensure the Modern Terminals customer experience is consistently delivered throughout the company, thus making it a truly customer-centred organization.
Throughput hits all-time record in July
Kwai Chung Port recorded its highest-ever monthly throughput in July. A total of 1,191,675 TEUs were handled during the month, 17 per cent more than the same month last year. The surge in business was driven mainly by transhipments, including barge volume.
|
